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  • Get Flat 10% OFF on first purchase | Use 'SAVE10'

  • ADD-ON SALE | Get 50% OFF on Bracelets | Use 'BLOSSOM50'

  • ADD-ON SALE | Get 30% OFF on Earrings | Use 'BLOSSOM30'

Shipping & Returns

We offer hassle-free returns within 7 days from the date of delivery for items with manufacturing defects or if incorrect products are received.

Returns

7-Day Return Period:

We offer a return policy for a period of 7 days from the date of delivery. Within this timeframe, you may return eligible items based on the following conditions:

1) Manufacturing Defect: If you receive a product with any manufacturing defect, you may return it for a refund. Please note that this policy does not apply to the flowers themselves, as each flower is unique and may vary in appearance.

2) Incorrect Product: If you receive a different product from what you have ordered, we apologize for the inconvenience. Please contact us immediately through our email at operations@florgem.com or via WhatsApp at +91 88844 40870 to inform us of the issue.

To initiate a return, please inform us within 7 days of receiving your shipment. It is necessary that you make a video for the unboxing process, as this will assist us in verifying the eligibility of the return request. You can contact us via email or WhatsApp to request a return and provide any necessary details.

Please note that returns for reasons other than manufacturing defects or incorrect products are not eligible for a refund. We encourage you to carefully review the product details and images before making a purchase.

Return Process:
1) Contact Us: Inform us about the return request within 7 days of receiving the shipment by emailing us at operations@florgem.com or contacting us via WhatsApp at +91 88844 40870. Please provide your order details and a brief description of the issue.

2) Return Authorization: Once we receive your request, we will provide you with a return authorization and further instructions on how to proceed with the return.

3) Package the Item: Ensure that the returned item is securely packaged in its original packaging and includes all accessories, if applicable.

4) Return Shipment: We will initiate a return shipment from our end, you need to hand over the parcel to the pickup executive. Please note that the shipping costs associated with the return will be the responsibility of the customer, unless the return is due to a manufacturing defect or an incorrect product.

5) Verification and Refund: After we receive the returned item, we will verify its condition. Once the verification is successful, we will process the refund. Please allow up to 10 days for the refund to be credited to your original payment method, as it may take some time for the bank to process.

Sale Items:
No refund, return, or exchange is applicable on sale items. Please carefully consider your purchase of sale items, as they are final and not eligible for return under any circumstances.

If you have any further questions or concerns regarding our return policy, please feel free to reach out to us. We value your satisfaction and will do our best to assist you.

Email: operations@florgem.com
WhatsApp: +91 88844 40870